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Training FAQs

Do I need to bring anything?

YES!  It is a requirement of the Examination Awarding Body that you produce photographic identification for your examination.  Please bring one of the following documents with you on the date of Training:

  •          Passport or ID Card
  •          Driving Licence (photographic card)
  •          Think21 Card
  •          Electoral Register Card
  •          Work Pass
  •          Other suitable Photographic Identification.

Please be aware that failure to submit this Identification shall prohibit you from completing the Examination.

If you are completing an Open Course hosted by The Training and Recruitment House Ltd we will provide tea and coffee free of charge.  You are welcome to bring your own food and lunch or purchase from a nearby facility during breaks.  If your course is provided by your Workplace your normal work arrangements will apply.

Where is the Venue?

If you are completing an Open Course hosted by The Training and Recruitment House Ltd you can find driving directions to the Venue if you CLICK HERE

Do I need to wear anything in particular?

NO!  Make sure that you wear comfortable clothing and you dress appropriately for the weather.  If you wear a uniform at work, check with your Employer of they require you to wear this to the training.  If you are completing a First Aid please ensure that you dress in comfortable clothes due to the practical nature of these courses.  If you normally wear a skirt or dress we would recommend you wear long trousers due to activities you will complete on the floor.  You should not wear jewellery or have any visible piercings. 

I think I might have difficulty with mobility.  I have a Disability.  I have a specific Learning Need.  English is not my first Language.  Can I discuss this with you?

YES!  If you feel that you require any special assistance or adjustments during the Course, please contact us in confidence on 02838 39 45 80 so that we can put these arrangements in place.  It is important that you contact us well in advance so that we can authorise these arrangements with the Awarding Body.  

I will have to leave early or I don't think I would be able to attend each of the required days.  Is that okay?

YES and NO! You will be required to meet the required number of Learning Hours to be eligible to complete the assessments.  You must attend at least 80% of the Course content.  This is monitored by your Trainer who has the right to refuse you entry to the Assessment if you are late or do not meet the attendance Criteria.  You should contact us on 02838 39 45 80 to discuss any attendance requirements.  If you are unable to complete the entire course due to an emergency you can transfer onto the next available course to complete your Learning.  There is a £60 (inc VAT) administration charge to transfer. If you do not attend on the date of transfer or, subsequently are unable to attend or complete the programme you will not be able to transfer for a second time.

Is there a test?

YES!  All Accredited Programmes have some form of examination which could range from multiple choice to written to practical assessments.  Specific information on the assessment for the Course you are completing will be provided to you on the Pre Course Information specific for the Course you are completing.

When will I know if I passed?

It normally takes between 2 and 6 weeks for the results to be processed by the Awarding Body.  If you have any queries contact The Training and Recruitment House directly as the Awarding Body would not be able to deal with your query.  You should keep your Certificate in a safe place as replacements incur a fee.  You may normally resit the examination once without completing the entire Course again.  If you do not pass on the second attempt you shall be required to re-complete the entire Course.  Additional fees apply for resits. 

What if I don’t agree with my Result?

If you are dissatisfied with your results, you have the right to appeal and request a re-mark. Initially, you should contact us at The Training and Recruitment House.  You should follow the procedure below.

Stage 1- Informal

The learner concerned shall appeal to the Assessor in writing within five working days of receiving the assessment decision.  The Learner should provide as much detail as possible for the reason of appeal.

The Assessor shall respond to the learner in writing in five working days.

If the appeal is not resolved and the learner so wishes, then Stage 2 of the procedure shall be invoked

If the learner concerned decides to take the appeal to Stage 2, the assessor shall advise the learner how to make a written appeal to the Managing Director.

Stage 2 - Formal

The learner shall make a written appeal to the Managing Director within five working days of receiving the response from the Assessor.

The Managing Director shall consult the Assessor and the Internal Verifier(s) or Moderator(s) for the programme who may, in turn, consult other appropriate persons.

In the event of the Managing Director also being the Assessor, the appeal shall be dealt with by the Internal Verifier who may consult other appropriate persons.

The assessment decision shall be internally verified/moderated to determine the validity of the appeal.

The Managing Director, or Internal Verifier, as appropriate, shall respond in writing to the learner within five working days of being informed of the appeal.

If the dispute is not resolved, the Managing Director will provide information to enable the learner to pursue the appeal via the complaints procedure.

When an appeal against an assessment decision has not been resolved at Stage 2, and the learner makes a further complaint formal Stage 3 of the complaints procedure shall be invoked.

Stage 3 – Appeal to the Awarding Organisation – NB Fees are payable to the Awarding Body

Should the learner wish to proceed to stage 3, the respective appeals procedure for each Awarding Body shall be followed.  The Training and Recruitment House Ltd is not responsible for paying this fee in whole or in part.  These fees are correct at the time this Policy was written and may change from time to time.  You should contact the relevant Awarding Organisation for further details.


Highfield Awarding Body for Compliance

Highfield House, Sidings Court, Lakeside, DONCASTER DN4 5NL


T: 0845 226 0350 from 8am to 5.30pm Monday to Friday


Or Email

£350 plus VAT - £420


Training Qualifications UK

84 Liverpool Road, Cadishead, Manchester, M44 5AN

T: 03333 583344 during office hours

Or Email:


£50 plus VAT


How can I contact the Awarding Body?

Most queries can be addressed by the HABC/TQUK/IOSH registered centre and trainer responsible for delivering your course.  If, however, you do not receive a satisfactory response or if you wish to make a complaint or report any suspected malpractice, you can contact the Awarding Body using the details below:

Highfield Awarding Body for Compliance (HABC) - Highfield Qualifications Highfield House, Sidings Court, Lakeside, DONCASTER DN4 5NL

T: 0845 226 0350 from 8am to 5.30pm Monday to Friday

Or Email

Training Qualifications UK (TQUK) 84 Liverpool Road, Cadishead, Manchester, M44 5AN

T: 03333 583344 during office hours

Or Email:

Institution of Occupational Safety and Health (IOSH) The Grange, Highfield Drive, Wigston, Leicester, LE18 1NN

T: 0116 257 3100 from 9am to 5pm Monday to Friday

or Email:

(Please Note that IOSH is not regulated by OFQUAL/CCEA)

If you do not receive a satisfactory response from the Training and Recruitment House or the Awarding Body you can contact the Regulator – Council for the Curriculum, Examinations and Assessment (CCEA), 29 Clarendon Road, Clarendon Dock, BELFAST BT1 3BG.  Their phone number is 02890 261200 or they can be emailed at   You may also contact the UK Regulator - OFQUAL - their phone number is 0300 303 3344 and you can email them at .

What will the Training be like?

A variety of Training methods shall be used in all training sessions to appeal to as many learning styles as possible.  The majority of information shall be presented in a customised presentation.  You shall be required to complete exercises whether individually or as a group to consolidate and aid learning.  Other activities such as Question and Answer Sessions, Card Games, DVDs, Role Plays, Problem Solving Activities, Case Studies or other exercises as deemed appropriate. 

At the Training Session we shall collect some additional information from you as follows:

  • Learner Registration Form - to keep you up to date with refresher requirements and new Courses
  • Course Register – to ensure correct spelling of Delegate’s name on their Certificate
  • A post-course evaluation form.

Do you have an Equal Opportunities Policy?

YES!  The Training and Recruitment House Ltd will provide equality of opportunity to all Delegates in the training experience regardless of sex, age, race, nationality, sexual orientation, physical or other disability or any other issue which may result in less favourable treatment.  It is the responsibility of the Candidate/Client to inform the Company of such requirements prior to the course commencing and to make and bear the cost of any appropriate arrangements eg BSL/ISL Interpreters etc.

Do you have other policies I can read?

YES! We have many other Policies as required by the Awarding Organisations we work with.  You can obtain a copy of the following Policies by putting a formal request in writing to The Training and Recruitment House Ltd.

- Data Protection Policy

- Reasonable Adjustment and Special Consideration Policy

- Whistleblowing Policy

- Examinations, Assessments and Invigilation Policy

- Safeguarding Policy

- Certificate Management Policy

- Plaigirism Policy

- First Aid At Work Policy

- Health and Safety Policy

The Training and Recruitment House Ltd is registered under the Data Protection Act and will process, handle, store and dispose of your Data in accordance with the Principles.

This information was updated on 29th September 2017.